Your Privacy and Data Protection
At Endeleo Counselling Therapy, we are committed to protecting your privacy and ensuring the confidentiality of your personal and therapeutic information. This Privacy Policy explains how we collect, use, protect, and share your information when you use our services.
Website Usage:
Platform Activity:
We do NOT sell, rent, or share your personal information for commercial purposes. Your therapeutic information is strictly confidential and protected under professional counselling standards.
We may share information only in these specific situations:
With Your Consent:
Legal Requirements:
We work with trusted third-party service providers who help us deliver our services:
Note: All service providers are bound by strict confidentiality agreements and data protection requirements.
End-to-end encryption for all sensitive data
Role-based access with multi-factor authentication
Continuous monitoring and security assessments
Access Your Information
Request copies of your personal and therapeutic records
Correct Information
Update or correct inaccurate personal information
Delete Information
Request deletion of your personal data (subject to legal requirements)
Data Portability
Receive your data in a portable format for transfer
Withdraw Consent
Revoke consent for optional data processing activities
File Complaints
Report privacy concerns to us or regulatory authorities
To exercise any of these rights, please contact us using the information provided in Section 8. We will respond to your request within 30 days and may require identity verification.
When retention periods expire, we securely delete or destroy your information using industry-standard methods:
Digital Data:
Physical Documents:
Verification:
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience and improve our services.
Help us improve (optional):
You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.
Browser Controls:
Our Cookie Policy:
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us:
info@endeleocounsellingtherapy.co.ke
+254 708 092290
Corner House, 11th Floor, Kimathi Street
Nairobi, Kenya
Carmillah Edalia, Data Protection Officer
carmillah@endeleocounsellingtherapy.co.ke
Response Time: We will respond to privacy requests within 30 days. Complex requests may require additional time, and we will inform you of any delays.
If you believe we have not adequately addressed your privacy concerns, you have the right to file a complaint with:
Office of the Data Protection Commissioner - Kenya
Website: www.odpc.go.ke
Email: complaints@odpc.go.ke
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You:
Types of Changes:
Your data is primarily stored and processed in Kenya. However, some of our service providers may be located in other countries with adequate data protection standards.
Primary Data Storage:
Transfer Safeguards:
At Endeleo Counselling Therapy, protecting your privacy is not just a legal requirement—it's fundamental to the trust and therapeutic relationship we build with you. We are committed to maintaining the highest standards of confidentiality and data protection.
Trust
Your privacy is paramount to therapeutic success
Security
Advanced protection measures safeguard your data
Transparency
Clear communication about our data practices
© 2026 Endeleo Counselling Therapy. All rights reserved.
This policy is effective as of August 14, 2026 and was last updated on August 14, 2026.